Delivery, returns and legal information
Your seller
Adam Conn trading as Bright Within, a UK sole trader.
Business contact and return address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Email: hello@blue-print-websites.com
Phone: +44 (0)20 3633 5279
Delivery
We initially deliver to the United Kingdom. Standard UK delivery is included in the displayed price. Orders are made to order and fulfilled by Printful.
Paid orders are held for manual release while payment clears to our bank. This adds processing time before production; we will confirm the expected dispatch timing for your order. Production after release normally takes 2–5 working days. Standard delivery is estimated at a further 3–7 working days after production: approximately 5–12 working days after release, plus the payment-clearance period. These are estimates, not guarantees. Bank holidays, busy periods and the production location may affect delivery. Items may arrive in separate parcels. We will let you know about a significant delay; your statutory rights still apply.
Make sure your delivery address and selected garment, colour and size are correct. Contact us promptly if you spot a mistake. Use the tracking information provided when your order ships, and contact us if your parcel is missing or damaged.
Cancellation, returns and refunds
Our standard clothing designs are made to order, but this does not remove your statutory cancellation rights.
For a change of mind, tell us you wish to cancel within 14 days after receiving your order. Then return the goods within 14 days of telling us. Email us with your order reference and the items you are cancelling, or write to the business address above. You do not need our permission to exercise your cancellation rights.
Return cancelled items to Bright Within at the London address above. Include your order reference and keep proof of posting. You pay the direct cost of an ordinary change-of-mind return. You can inspect and try on clothing as you would in a shop; we may deduct only any loss in value caused by handling beyond what is necessary to check the garment.
We refund the cancelled goods, and the standard outbound delivery charge when the whole order is cancelled, within 14 days of receiving the goods back or evidence that you sent them, whichever is earlier. Refunds use the original payment method unless agreed otherwise.
If your item is faulty, damaged or incorrect, contact us with your order reference and, where useful, photographs. We will arrange an appropriate remedy and cover reasonable return costs where required. Your statutory rights are unaffected. Please contact us before returning a faulty item so we can arrange the best return route.
Optional cancellation notice
You can copy this message: “I wish to cancel my contract for the following goods: [items]. Ordered on [date], received on [date]. Order reference: [reference]. Name: [name]. Address: [address]. Date: [date].” This form is optional.
Order terms
Prices are in pounds sterling and include standard UK delivery. Bright Within is not VAT-registered and does not separately charge VAT. Choose your colour and size carefully and use the product size guide. Product images are supplier-generated mockups; colours and print appearance can vary between screens and finished garments.
Stripe securely processes payments. Bright Within does not receive your full card number. A payment receipt confirms payment; it does not mean your order has shipped. We verify payment and hold the selected items as a supplier draft. We manually release the order for production after funds have reached our bank. If an item cannot be supplied or an order cannot be fulfilled, we will contact you and provide an appropriate refund. A price or stock error will not result in an additional charge without your agreement.
These terms do not limit your statutory rights. Contact us using the details above for order queries or complaints.
Privacy
Bright Within is responsible for the customer information used to operate this shop. Contact us using the details above about your information.
We use your name, email, phone number, delivery address, selected products and payment/order reference to process and deliver orders, provide support, handle returns and maintain necessary business records. We rely on performance of the sales contract, relevant legal obligations, and legitimate interests in operating a secure shop and responding to enquiries.
Stripe processes payment information. Printful receives the details needed to print and ship your order. The website and secure order storage use Sites and Cloudflare hosting infrastructure. These providers may process information in other countries using their applicable data protection safeguards. We do not sell customer information or use it for unsolicited marketing.
We keep information only as long as needed for fulfilment, support and applicable accounting or legal obligations. Access is restricted, connection credentials are encrypted, and secure connections are used. Essential hosting, sign-in and payment functionality may use cookies or similar technology; this shop does not currently use advertising trackers.
You may request access, correction or deletion of your information, or exercise other applicable data protection rights. Some information must be retained to meet legal obligations. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.